NETFOX cCABLE 15 PLAN
- Up to 15Mbps Download
- Up to 2Mbps Upload
- Unlimited Usage
NETFOX cCABLE 40 PLAN
- Up to 40Mbps Download
- Up to 10Mbps Upload
- Unlimited Usage
NETFOX cCABLE 60 PLAN
- Up to 60Mbps Download
- Up to 10Mbps Upload
- Unlimited Usage
NETFOX cCABLE 120 PLAN
- Up to 120Mbps Download
- Up to 10Mbps Upload
- Unlimited Usage
cCable high speed cable internet packages are available in but not limited to: Acton, Amherstburg, Amherstview, Ancaster, Arnprior, Beamsville, Belle River, Belleville, Blenheim, Bloomfield, Bracebridge, Brighton, Brockville, Burlington, Campbellville, Chalk River, Chatham, Cobden, Coburg, Colborne, Cornwall, Deep River, Dresden, Dundas, Fergus, Flamborough, Fort Erie, Frankford, Freelton, Gananoque, Georgetown, Grimsby, Hamilton, Hawkesbury, Huntsville, Ingleside, Jasper, Johnstown, Kemptville, Kingston, Kingsville, L’Orignal, La Salle, Lancaster, Leamington, Lindsay, Long Sault, Lyn, Maitland, Milton, Muskoka, Napanee, Niagara Falls, Niagara-on-the-Lake, North Bay, Oakville, Oxford Mills, Packenham, Pembroke, Perth, Petawawa, Peterborough, Petrolia, Port Colborne, Port Hope, Prescott, Queenston, Renfrew, Ridgetown, Sarnia, Smiths Falls, Stevensville, Stirling, Stoney Creek, Summerstown, Tecumseh, Thorold, Trenton, Vankleek Hill, Waterdown, Windsor, Wooler, Wyoming.
OTHER CHARGES
- New installs are $50.00 when you rent or bring your own modem, $0.00 if it is a transfer of active service from another provider
- Modem rentals available OAC $5.00/month (non wireless)
- Free Transfers when you transfer service from another provider
- $25.00 Move Fee
- $15.00 Change of speed fee (up or down)
- $15.00 for any payments returned dishonoured by the bank (NSF)
- Modem Swap $15.00
- Taxes extra on all plans
MODEMS/ROUTERS
CABLE MODEMS
As a Netfox customer you are required to provide your own modem. For your convenience we’re offering the following reliable models for sale. Shipping is a flat $12.00 + tax over the modem price. We also pre-program all units unless instructed otherwise.
- Thomson/Technicolor DCM476 External Ethernet DOCSIS 3.0 Cable Modem $99.95 + tax or rent for $5.00.month OAC
WIRELESS ROUTERS
You can add one of our wireless routers to your order, these units are NOT included with any of the new install packages.
- TP-Link Archer C50 AC1200 Wireless Dual Band router w/USB. $60.00 + tax
- TP Link Archer C7 AC1750 Gigabit Dual Band Wireless Router $120.00 + tax
APPROVED MODEMS
You can bring your own modem provided it is one of the models listed below.
| Internet Services | Type | Manufacturer | Model | Hardware Version | Firmware Version |
|---|---|---|---|---|---|
| 15, 40 and 60 Mbps packages | DOCSIS 3 | Technicolor/Thomson | DCM476 | n/a | STAC 2.50 |
| DOCSIS 3 | Arris (Motorola) | SB6141 | n/a | 1.0.6.12 |
|
| DOCSIS 3 | CISCO | DPC3008 | n/a | d3000-v302r125552-120315a |
|
| DOCSIS 3 | Hitron | CGN-CWV | n/a | 3.1.6.6 |
|
| DOCSIS 3 | SmartRG | SR804n | n/a | CMM1.2U23W-4-SR-RA3B012-V0.EN or 1.0.0.5 |
|
| DOCSIS 3 | Technicolor | TC4300 | n/a | STFC 01.01 |
FREQUENTLY ASKED QUESTIONS
Do I need to have cable TV to be able to get cable internet?
You do NOT have to subscribe to cable TV services in order to get cable internet. The two products are mutually exclusive.
Where are your cable internet services available?
Ontario cable internet is presently available in Cogeco serviced areas.
How long does it take to activate service?
Cable orders can take 7 to 10 days for service activation, it all depends on the scheduling of the upstream provider.
When is my first payment due?
Your first payment is due once we have confirmation of your activation date. We will e-mail you an invoice and charge your credit card.
Are there contracts?
Netfox does not have contracts. We are a prepaid service that runs month-to-month. Please note that the first month is non-refundable. We are also unable to offer refunds if you cancel in the middle of a billing cycle.
What are the methods of payment?
We accept Visa, MasterCard, Amex, Discover, Visa Debit & pre-authorized debit.